Return & Refund Policy
At Festilo, we want you to be completely happy with your purchase. If you're not satisfied, we're here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- Items must be unused, in original condition, and in original packaging.
- To initiate a return, email us at support@festilostore.com with your order number and reason for return.
Damaged or Wrong Items
- If you received a damaged or incorrect item, please contact us within 24 hours of delivery with a photo of the item.
- We will arrange a replacement or full refund at no extra cost.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to your original payment method.
Non-Returnable Items
- Customized or personalized products
- Items marked as final sale
Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Contact Us
For any questions about returns or refunds, please contact us at support@festilostore.com or WhatsApp us at your store contact number.